Terms and Conditions of Mealthy Food Co. Ltd. Service

Mealthy Food Preparation Services (“Mealthy” or “www.mealthy.com.hk”) is fully owned by Mealthy Food Co. Ltd. Please read the Terms and Conditions carefully written below before you make any orders. If you disagree any of the clauses below, please DO NOT make order from the site.

  1. Delivery Policy

    You will have an estimated delivery time in your confirmation email or phone confirmation from our staff after online ordering. Please note that this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of delivery to that particular area, or other unforeseen circumstances. Mealthy, however, will try its best to inform you in advance if any delivery will be delayed.

    If your home or office address is not written in the road map of our delivery service, please let us know in advance so that we can make arrangement for you.

  2. Delivery Arrangement in Time of Public Holidays

    If any of the delivery days is on a public holiday, the delivery will be postponed to the next working day. For example, the Dragon Boat Festival is on 9 June 2016 (Thursday), the delivery will be scheduled on 10 June 2016 (Friday).

  3. Delivery Arrangement under Extreme Weather Conditions

    For safety reasons, delivery service will be suspended when a Tropical Cyclone Warning Signal No. 8 (or above) or a Black Rainstorm Warning is issued, or is expected to be in force within the next 2 hours announced by Hong Kong Observatory. The delivery service will be resumed 2 hours after the abovementioned Warnings are cancelled unless the warnings are cancelled after 6pm. For example, if the Hong Kong Observatory issues a Pre-No. 8 Special Announcement at 10am and the Typhoon Warning Signal No. 8 is expected to be issued within two hours, the delivery will be stopped at 10am. If the typhoon No. 8 is expected to degrade to No.3 at 2pm, our delivery service will resume at 4pm. However, it is also possible that heavy rain, road floods or landslips may occur in some specific areas. Therefore, some of the deliveries may be delayed or suspended depending on actual conditions. A prior notice via phone, Whatsapp or email will be given if special arrangement is needed.

    If your delivery cannot be delivered due to any extreme weather conditions, we will arrange a make-up delivery on the next day.

  4. Refund Policy

    You can cancel your order before you make payment to the bank account written in your confirmation email. However, if a payment is already made to the account and our factory starts to produce the products you had ordered, no refund can be made afterwards.

  5. Privacy Policy

    All your personal data collected will only be used in a lawful, fair and reasonable way and under the protection of the Personal Data (Privacy) (Amendment) Ordinance 2012. Mealthy will keep all data strictly secured and will take reasonable steps to ensure that the personal information collected is relevant, not excessive, accurate, complete and up-to-date. Mealthy will not pass on/sell/swap any of your personal details with third parties. The information including but not limited to Cookies, name, mailing address, email address, telephone number, from you is only to identify your orders, provide you with newsletter (if applicable) and to personalize your shopping experience with us.

  6. Privacy Policy Changes

    We may change our Privacy Policy from time to time, and in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy. Your continued use of the service after any change in this Privacy Policy will constitute your acceptance of such change.

  7. Disclaimer

    Although Mealthy is trying very hard to put all nutrient details on every meal box or product, some ingredients including but not limited to milk, egg, soya, seafood, peanuts, sesame seeds, and celery may be involved during pre-produce stage. It is not possible to guarantee the total absence of these ingredients in any Mealthy products. Please do let us know if you have any food allergy while ordering.

    Mealthy has a standard procedure to prepare food according to the nutrition targets marked on each box. However, nutrition content may vary due to the condition of the raw ingredients. The nutrition information stated on the label is for reference only.

  8. Exclusion of Liability

    Mealthy will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from Mealthy breach of any contract or implied contract, negligence or other tort or wilful act.

  9. Limitation of Liability

    If Mealthy fails to comply with these terms and conditions, we shall only be liable to you for, at most, the purchase price of the Products.

  10. Law and Jurisdiction

    Any purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Hong Kong law, without respect to its conflict of laws provisions. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

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