運送政策

We are committed to providing you with delicious, convenient, and nutritious meals delivered right to your doorstep. Please take a moment to review our shipping policy, which outlines important details regarding the delivery of your orders.

  1. Delivery Areas:
    We currently offer delivery to specific areas within Hong Kong, Kowloon and New Territories. Please visit our website or contact our customer support to check if we deliver to your location.

  2. Order Processing Time:
    Once you place an order, our team at Mealthy will begin processing it promptly. Most meal plans will be deliveried on a once weekly basis

  3. Shipment and Delivery:
    We partner with reputable shipping carriers or local couriers to ensure the safe and timely delivery of your meals. Once your order has been processed and prepared, it will be shipped to your designated address. The estimated delivery time may vary depending on your location and shipping carrier.

  4. Packaging and Temperature Control:
    To maintain the freshness and quality of our meals, we use specially designed packaging that includes insulation and ice packs. This helps to keep your meals at an optimal temperature during transit. Upon delivery, please promptly refrigerate your meals as per the provided instructions.

  5. Delivery Issues:
    If you encounter any issues with your delivery, such as a delayed or damaged package, please contact our customer support team as soon as possible. We will work diligently to resolve the matter and ensure your satisfaction.

  6. Return Policy:
    At Mealthy, we prioritize the freshness, quality, and safety of our meals. Due to the perishable nature of our products, we do not accept returns or offer refunds. If you have any concerns or issues with your order, please reach out to our customer support team, and we will gladly assist you to address the situation.

  7. Address Accuracy:
    It is your responsibility to provide us with accurate and complete delivery information. Please double-check your shipping address before placing an order to avoid any delivery complications. If the provided address is incorrect or insufficient, resulting in a failed delivery, we may not be held responsible for the order.

We appreciate your understanding and cooperation with our shipping policy. Our goal is to deliver exceptional meals that exceed your expectations. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. Enjoy your Mealthy meals and savor the goodness of low carb living!