Dedicated meal prep advisor (Martin!) for personalized help
Impersonal service agents or slow email
Long-Term Satisfaction
70% long-term customers (some for years!)
High churn due to meal fatigue
Experience
10+ years (since 2015)
Many new, less experienced companies
Customer Reviews
Overall rating: 4.6 / 5 from 74 reviews.
The photo is of one of my more favoured meals. This week too many of my meals had mushrooms. But that's just me. I prefer green veg as alternative to rice, being low carb. Unsure if ocra was in this week's menu but i keep forgetting that it comes with the pork chop(I think). Not a fan.
Variety of food and sides are great. Wish the low carb options were a bit more consistent with the total calories permeal as some of them were too low (370kcal) or too high (500+kcal) within the 1-week trial. While it is good that the meals can be kept in the freezer, the porousness of the outer side of the meal boxes was a concern, so I had to put the boxes in a ziploc bag for extra protection.
Very happy with Mealthy, I have tried a couple of your competitors and I must say I love the variety and the quality of the meals provided by Mealthy. I was a little hesitant about the biweekly delivery (instead of the daily delivery provided by your competitors) but actually I now prefer it as the meals are very well packed and sealed.
Portions are good, customer service (Martin) is fantastic. Two comments though:
1. There could be a bit more variety in the chicken and fish dishes. The same ones seem to be coming back every other week. As I don't eat red meat/ pork, I would welcome some different chicken and fish dishes to be added to the range.
2. The salmon is not tasty. It's hard and dry, and I actually feel a bit sick after eating it. So, I am not ordering it again. Maybe worth checking with the supplier. (I heat the dishes in a pan, not in a microwave, so I am definitely not over cooking the salmon but it's still dry and hard. Thanks !
I am happy with my meals. I especially like that caulirice is alternated with cabbage rice(my favourite) and some other alternatives. Also like that veg portions are slightly increased in quantity.
It does what is needed in terms of portion control. Quality is consistent (moisture levels are good, so nothing is too dry overall), and delivery is reliable.
My only quibbles are that after several months the menu becomes a bit boring. And that the dishes labelled "Tandoori" are really nothing of the sort!
I’ve started the meals only two weeks ago. However, every single meal I had exceeded my expectations. The meals are high quality, well balanced, tasty and obviously well thought out. Restaurant quality in a box!
I’ve been using Mealthy for a year and it really changed my life for the better! As someone with reduced mobility who can’t cook it really helped me get some healthy meals when I’m alone instead of having to eat out or skip meals.
I’ve been using Mealthy HK for a while and really like it. It’s convenient and much more flexible than many other Hong Kong meal delivery services I looked at, especially the ability to cancel for a week when needed.
Having lived in the UK, the closest comparison I have is Frive. The concept is similar with weekly deliveries, though Frive has an app which makes ordering even easier and offers more vegetarian/vegan options with a larger mix of vegetables.
Mealthy is already great, but it would be even better in the future with an app for easier ordering, more vegetarian/vegan meals, and a wider variety of vegetables in each meal. I’d happily pay a little more for that as health is so important.
I do sometimes find the meals a bit oily or salty, so it would be great if the seasoning could be reduced slightly.
Btw I have to praise the Shenzhen sour pickled fish (酸菜魚) super tasty and my favourite dish so far. Please keep it on the menu!
Aside from that, thank you! As a full-time mum sometimes at home alone caring for a 10-month-old baby, not having to cook every day makes a huge difference.
For someone who needs forced portion control with balanced nutritional content as a means to weight reduction these are excellent meals. The delivery can sometimes be very early (~5am) so I wonder how well the food keeps (albeit in a lightly insulated bag with an ice insert) for late risers during the summer heat.
Obviously personal taste means I prefer some dishes over others, but they are generally not as bland as I have found the meals from similar suppliers.
The lined cardboard trays are excellent and I guess as environmentally friendly as is possible for this type of product.
The only thing missing (for 5*) that I would really love would be a way in my account to record whether I liked or disliked a meal to inform my choices when it comes round again.
Being disabled and knowing I would be alone for 2 weeks this summer I needed a solution in order to eat something else than sandwiches and pizza.I had looked into meal delivery services in the past but they were all asking for 3 meals a day or didn’t deliver to Discovery Bay…I finally found Mealthy this june and thought I’d give it a try!
What a great surprise it has been!
I love that there are a lot of choices each week and that you can different meals for saturday and then wednesday.
Now a month later I must have had around 15 meals from them and I’m really satisfied!
I’m not looking for diet or sport based meals so I’d admit that I’m not a fan of the quinoa sides but even if I decide to skip one of the side the portions are great for me and fill me up. I’d rank the quality of the meals from airplane meal to restaurant/really good! Honestly my last choice (boeuf bourguignon) was DELICIOUS!
As someone who can’t cook on her own this is life changing for me and I intend to keep using this service on a regular basis. I’ll be able to freeze those delicious meals for times when I’m alone.
I’m also really happy with the price. Compared to the current pricing of local restaurants I think it’s a really fair price!
I've been ordering Mealthy for a month now. All the meals have been tasty and nutritious. Perfect for single working adults that may not have time or opportunity to eat healthier meals. Happy to have tried Mealthy!
Experience with Mealthy meal plan has been wonderful. Not only, Martin, their rep is very spontaneous and helpful to all the inquiries, the meals are simply delicious! You can taste the meat, seafood are fresh and nicely prepared! I’ve subscribed to the 4th meal plan already and I’ll keep ordering from them. Bravo!!
I steam Mealthy meals in my rice cooker and bring them to work The Mexican shredded chicken is my Friday treat. Only wish: more lean beef options. Still, 8kg down and zero cooking stress.
The meals are very good but it took me 40 min to figure out how to get to the payment page the first time I did.
Luckily Martin was very helpful and guided me over the phone.
I had to call him again today to get to the payment page, this time I took notes.
I have used Nutrition Kitchen for years and their ordering process I so much better. You can see the picture of the meal on the same page as the order page and system goes automatically to the payment page.
I would really recommend upgrading your website for a better customer experience.
Thanks
Katty
Thanks for making me fall in love with fitness food again.
Meal planning has been helping me with my fitness goals. Mealthy makes this easier because their tasty meals make me feel not having to sacrifice much on food enjoyment.
Plus, I had pain point of selecting from a large menu when ordering food. So actually by simplifying the food selection, it saves me much time!
I have been ordering meals from Mealthy for over 2yrs. Their meals are well balanced and offer a variety of proteins for all palettes - and they are delicious. With their low carb and keto options, it's easy to calculate your macros and add on any extras to make up any short falls. Meals are quick to defrost and reheat without any change to taste or dryness. Their customer service goes above and beyond - always happy to help and make adjustments when necessary. Delivery is always on time and well packed and presented. Thank yu Mealthy! You make healthy eating for a busy lifestyle seamless.
Most meals I’ve tasted are delicious that’s for sure. However, The portion is rather small for a meal costing more than $100. Maybe at least increase the amount of veggies? Or cauliflower rice?
Overall quality of dishes is mediocre. Especially the taste of chicken and pork, wasn't even able to finish couple of dishes. Better ingredients would make a huge difference.
The second thing is packaging - cardboard would be the better option compared to plastic.
Although, I won't order anymore for now I believe this is just the beginning for this company and I would give them another chance in a while.
Mealthy offers a good selection of tasty meals delivered to your door providing healthier meal options than fast food when you are pressed for time. Their bulk delivery means that you will always have a meal in the fridge or freezer for a quick lunch or dinner.